Holders of tour guide license are eligible to apply for language examination in order to obtain license in other languages.
Application period: April, August, December
Assessment schedule: January, May, September
Holders of tour guide license are eligible to apply for language examination in order to obtain license in other languages.
Application period: April, August, December
Assessment schedule: January, May, September
Holders of tour guide license are eligible to apply for language examination in order to obtain license in other languages.
Application period: April, August, December
Assessment schedule: January, May, September
Holders of tour guide license are eligible to apply for language examination in order to obtain license in other languages.
Application period: April, August, December
Assessment schedule: January, May, September
Participants will learn basic information about Macao, its history and coastal attractions, and will also learn about customer service skills and public speaking skills. Upon successful completion of the course, participants can become guides for coastal tour activities.
Holders of Ground Transfer Agent license are eligible to apply for language examination in order to obtain license in other languages.
Application period: April, August, December
Assessment schedule: January, May, September
Holders of Ground Transfer Agent license are eligible to apply for language examination in order to obtain license in other languages.
Application period: April, August, December
Assessment schedule: January, May, September
Upon completion of the course, students will be able to:
• Comprehend the context development of Macao history
• Talk about the accomplishments and failures of foreign trade and the achievements of cultural exchange between the East and the West
• Gain some basic knowledge about Historic Centre of Macao World Heritage Site
Culture is one of the most influential factors in tourism activities, especially the increasingly prominent role played in international tourism. It is of great significance for tourism market planning and tourism destination building to sort out and explain the tourism environment from an inter-cultural perspective. By identifying the multi-cultural issues, it can further help understand tourists from different background on their tourism motivation, habits and preferences. This course aims to enable students to understand the diverse characteristics of socio-cultural factors in tourism, to learn about cross-cultural communication and management. This course adopts inter-disciplinary cultural related theories ranging from tourism humanities, sociology to cross-cultural studies. It can enable students to fully understand the theoretical and practical applications of socio-cultural factors in tourism. Students are required to understand the culture connotation and its influences on human behaviors, as well as the analysis of the relationship between tourism development and local society. It is expected that students will be able to apply the related theory of inter-cultural analysis, and cross-cultural communication skills and intercultural management skills.
Upon successful completion of this course, students will have reliably demonstrated
the ability to:
O1: Have greater insight into the sources, components and diffusion of food.
O2: Obtain a fuller understanding of the relationship between food and many aspects of social life, geography, history, and culture on food production, preparation, and consumption.
O3: Develop some degree of information on global food & culture through research work and class participation and presentation.
O4: Demonstrate an understanding of historical developments regarding the history of food & culture throughout time based on classes and research work.
This course introduces students to intangible cultural heritage (ICH), which includes – with many variations – rituals, festivals, oral traditions and languages, performances, traditional crafts, as well as customs, histories, and stories. The course aims to help students understand the nature and value of ICH and how one can document, safeguard, and present or interpret it to others in the context of learning, appreciation, and transmission. In this course, the students will learn how ICH forms an integral part of the cultural capital of a locality and the appropriate ways of incorporating it in cultural heritage planning and development.
This is a very comprehensive course and is suitable for those who are working and / or planning to work at the hotel front office. It covers all the knowledge that one needs throughout the process of the guest cycle. Students are also prepared to take the open exam organised by AHLEI in this area.
This is a very comprehensive course and it covers all the necessary knowledge that one needs to work in the housekeeping department. This course is suitable for those who are working or planning to work at the hotel, especially at the housekeeping division. Students are also prepared to take the open exam organised by AHLEI in this area.
This course is designed to provide students with an introduction to sales and the basic principles of sales techniques in the hospitality industry. It covers the understanding of basic sales process.
This course is designed to provide students with the key conflict handling knowledge and techniques, enabling them to use different approaches to handle conflict in different situations.
This course is designed to develop the key areas that are required to promote and support good customer service. It covers the skills of effective communications, professional image and handling complaints.
This course is designed to provide students with an introduction to sales and the basic principles of sales techniques in the hospitality industry. It covers the understanding of basic sales process.
This course is designed to provide students with the key conflict handling knowledge and techniques, enabling them to use different approaches to handle conflict in different situations.
This course is designed to develop the key areas that are required to promote and support good customer service. It covers the skills of effective communications, professional image and handling complaints.
Upon completion of the course, students should have a comprehensive knowledge about all types of management and leadership skills. Students can then apply this knowledge into practice in their daily operation. Students should also be well prepared to take the open exam under this subject from AHLEI.