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Course Information PDF

Course Category:	Hospitality
Course Title:	AHLEI Managing Front Office Operations (English)

Course Code:

HO007

Medium of Instruction:

English

Duration:

38.0 hour(s)

Course Fee:

Macao Resident: MOP2,850
(Including course material, certification and one exam fees)

Non-Macao Resident: MOP2,850
(Including course material, certification and one exam fees)

Certificate:

Students who have obtained an overall passing grade of the course and met the attendance requirement will be issued a course certificate by UTM and a certificate by AHLEI. The passing grade for the course is based on the grading system set by AHLEI.

Course Code	Sub Code	Course Start Date	Course End Date	Class Schedule
HO007	1601	2016/05/17	2016/07/14	View

Objective:

This is a very comprehensive course and is suitable for those who are working and / or planning to work at the hotel front office. It covers all the knowledge that one needs throughout the process of the guest cycle. Students are also prepared to take the open exam organised by AHLEI in this area.

Outline:

• The lodging industry
• Hotel organisation
• Front office operations
• Reservations
• Registration
• Communications and guest services
• Security and the lodging industry
• Front office accounting
• Check-out and account settlement
• The role of housekeeping in hospitality operations
• The front office audit
• Planning and evaluating operations
• Revenue management
• Managing human resources

Teacher:

Please refer to the schedule

Last Updated: 2023/05/24

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