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Course Information PDF
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| Course Category:
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Hospitality
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| Course Title:
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AHLEI Leadership and Management in the Hospitality Industry (English)
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| Medium of Instruction:
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English
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| Course Fee:
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Macao Resident:
Non-Macao Resident:
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| Certificate:
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Students who have obtained an overall passing grade of the course and met the attendance requirement will be issued a course certificate by UTM and a certificate by AHLEI. The passing grade for the course is based on the grading system set by AHLEI.
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| Course Code | Sub Code | Course Start Date | Course End Date | Class Schedule |
| HO023 | 1501 | 2015/10/20 | 2015/12/15 | View |
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| Objective:
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Upon completion of the course, students should have a comprehensive knowledge about all types of management and leadership skills. Students can then apply this knowledge into practice in their daily operation. Students should also be well prepared to take the open exam under this subject from AHLEI.
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| Outline:
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• Managing organizational change
• The changing nature of leadership and management
• The quest of quality
• Continuous improvement – process and tools
• Power & empowerment
• Communication skills
• Goal setting, coaching & conflict management skills
• High performance teams
• The challenge of diversity
• Strategic career planning
• A look at ethics
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| Teacher:
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Please refer to the schedule
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