Monitoring System for “Performance Pledge Programme”
Performance Pledge Programme (PPP) is a quality management system monitoring the continuous improvement in provision of public services. To exercise a close supervision over service quality, all participating entities are subject to re-assessment by the Public Administration and Civil Service Bureau (SAFP) every 2 year. IFTM joined this programme in 2008, and has been accredited ever since.
The IFTM units that have joined the Programme include: Pedagogic Affairs Department, Library, Educational Hotel, Educational Restaurant and Public Relations Team.
For service transparency, several PPP reports are published on IFTM website (www.iftm.edu.mo) on a yearly basis, for public awareness and information: 1) Report of the Handling of Suggestions/Complaints/Objections, 2) User Satisfaction Survey Report and 3) Service Target Achievement Report.
As always, IFTM will keep up to strive for service excellence.
Suggestions and Comments
We welcome any valuable suggestions, comments or complaints on our courses or services provided. Kindly forward them via one of the following channels:
Macao Institute for Tourism Studies
Colina de Mong-Há
(853)8598 3023/8598 3182
- On-Line Form
For more updated IFTM development and news, please browse our website at: www.iftm.edu.mo
- According to Item 3 of Article 21 of Decree Law no. 5/98/M, we will handle your case and give reply to you within 45 days, counting from the day of receiving your complaints or objections. If a longer period is needed, reasons will be given and an estimated reply date will be notified.
- According to Article 21 of the above Decree Law, anonymous suggestions / complaints / objections can be ignored.