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Course Information PDF
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| Course Category:
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Hospitality
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| Course Title:
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Macao Occupational Skills Recognition System - Front Desk Agent
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| Medium of Instruction:
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Cantonese
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| Course Fee:
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Macao Resident:
Non-Macao Resident:
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| Certificate:
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Students who have obtained the passing grade of the MORS examination and met the attendance requirement will be issued a MORS certificate. The passing grade of the MORS examination is 75.
In order to provide more opportunities to our students to gain international qualifications, starting from 12 April 2021, students who have passed the this Macao Occupational Skills Recognition System (MORS) assessment can submit their applications to our institute for the AHLEI line level certificate in the corresponding occupation at their own expenses (MOP480/per certificate).
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| Course Code | Sub Code | Course Start Date | Course End Date | Class Schedule |
| HO056 | 2101 | 2021/02/22 | 2021/04/19 | View |
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| Objective:
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Upon completion of the course, students should have a better understanding of the industry and gained the technical skills for the MORS assessment.
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| Outline:
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• Preparing for Work
• Using the Telephone
• Handling Reservations
• Check-in
• Dealing with Guest Enquiries
• Handling Mail & Messages
• Safe Deposit Procedure
• Shift Duties
• Check-out
• Shift Handover
• Handling Complaints
• The Night Audit
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| Teacher:
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Please refer to the schedule
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