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Course Information PDF

Course Category:	Hospitality
Course Title:	Macao Occupational Skills Recognition System - Customer Relations Officer

Course Code:

HO029

Duration:

48.0 hour(s)

Course Fee:

Macao Resident: No course fee is needed. All applicants are required to pay an examination fee of MOP150 after successful registation.

Non-Macao Resident: No course fee is needed. All applicants are required to pay an examination fee of MOP150 after successful registation.

Certificate:

Students who have obtained an overall passing grade of the course and met the attendance requirement will be issued a MORS certificate by UTM. The passing grade of the course is 75.

Objective:

This is a very systematic and comprehensive course and is suitable for those who are working and/or planning to work at the hospitality industry. It covers all the knowledge and practical skills that one needs working in a variety of customer related sector. Students are also prepared to take the MORS exam.

Outline:

• Preparing for work
• Setting-up
• Maintaining a filing system
• Using Fax and Email
• Product / Services provided
• Selling your product
• Handling payments
• Communications skills
• Dealing with business correspondence
• Reports and Statistics
• Handling emergency situation
• Handling meetings
• Receiving VIPs
• Site inspection
• External relations
• Protocol
• Closing down

Teacher:

Please refer to the schedule

Last Updated: 2023/05/24

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