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Course Category: Hospitality
Course Title: Diploma in Hospitality Management


Course Code: HO028
Medium of Instruction: Chinese
Duration: 207.0 hour(s)
Certificate: Students who have attended no less than 80% of the total classes in each subject and passed all assessments will be issued a course certificate by UTM.



Objective:

The objective of the programme is to give students an overview of hotel operations and management, in the departments of customer service, front office, food and beverage, convention and marketing.

At the end of the programme, students will also be well prepared for relevant AH&LEI examinations.


Outline: • Module 1: Hospitality Today
• Module 2: Customer Service and Conflict Handling in Hospitality Industry
• Module 3: Managing Front Office Operations
• Module 4: Convention Management and Service 
• Module 5: Management of Food and Beverage Operations
• Module 6: Marketing in the Hospitality Industry

  Last Updated: 2020/03/18

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