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Course Information PDF

Course Category:	Hospitality
Course Title:	AHLEI Supervision in the Hospitality Industry (Chinese)

Course Code:

HO024

Medium of Instruction:

Cantonese

Duration:

38.0 hour(s)

Course Fee:

Macao Resident: MOP4,100
(Including course material, certification and one exam fees)

Non-Macao Resident: MOP4,100
(Including course material, certification and one exam fees)

Certificate:

Students who have obtained an overall passing grade of the course and met the attendance requirement will be issued a course certificate by UTM and a certificate by AHLEI. The passing grade for the course is based on the grading system set by AHLEI.

Course Code	Sub Code	Course Start Date	Course End Date	Class Schedule
HO024	2301	2023/04/12	2023/06/07	View

Objective:

Main target for this course is supervisors working in hospitality industry. Upon completion of the course, students should have a complete knowledge about supervision and be able to use different skills and tactics to achieve the company’s goals. Students are also prepared to take the open exam organised by AHLEI in this area.

Outline:

• The supervisor and the management process
• Effective communication
• Recruitment and selection procedures
• Orientation and training
• Managing productivity and controlling labor cost
• Evaluating and coaching
• Discipline
• Special supervisory concerns
• Team building
• Motivation through leadership
• Managing conflict
• Time management
• Managing change
• Professional development

Teacher:

Please refer to the schedule

Last Updated: 2023/05/24

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