| Medium of Instruction:
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Cantonese
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| Pre-requisites:
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Professionals working in the industry
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| Course Fee:
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Macao Resident:
Non-Macao Resident:
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| Objective:
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Upon completion of this course, students should be able to provide excellent services to guests. Students’ attitude, knowledge and skills will also be enhanced.
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| Outline:
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- Concepts of service
- Characteristics of service industry
- Importance of customer services
- Identifying the real needs and service expectations of each individual customer
- Customer service skills
- Positive working attitude
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