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Course Information PDF
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| Course Category:
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Management
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| Course Title:
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Upselling and Suggestive Selling Skills Workshop For Hotel Employees
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| Medium of Instruction:
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Cantonese
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| Pre-requisites:
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Professionals working in the industry
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| Course Fee:
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Macao Resident:
Non-Macao Resident:
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| Objective:
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Upon completion of this workshop, students will realize how important it is as a Front line employee in terms of increasing overall hotel revenue. Students can apply the selling skills that they have learnt into their daily operations. They will also learn how to face the failures and be able to convert them into the power of success in future.
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| Outline:
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- Explain the role of the front line employees and how they can increase the overall hotel revenue
- Explain “What is in it for me?” if we are a good salesperson
- Energizing yourself everyday
- Learn how to stand on “Customer’s shoes”, finding out the needs of your customers
- Explain the differences between Upselling and Suggestive Selling
- Few ways to improve the Product Knowledge
- Present the unique selling points of your products
- Differentiate Value & Price
- Ways to deal with “NO”
- 4 basic selling steps
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