Staff Data:
BOYOL NGAN, HENRIQUE FATIMA(HENRIQUE)
M.Sc, LPsy
Title:ASSISTANT PROFESSOR
Email:
Tel:8598 1390

Biography

Prior to join IFT, Henrique was responsible for searching, creating and implementing new corporate solutions for training and development in the gaming industry. Working with clients he specialized in designing and implementing the complex HR processes. Carried out projects in the areas of diagnosis and changes in organizational culture of companies and management teams, improve performance and build teams. He has taught courses in the fields of psychology, social psychology, psychology of work, human resource management and organizational behavior at University of Saint Joseph (former IIUM) and Macau Polytechnic Institute.

Academic Qualification
  • PHD IN PSYCHOLOGY, UNIVERSITY OF SAINT JOSEPH, MACAU, CHINA
  • WORK, ORGANIZATIONAL AND PERSONNEL PSYCHOLOGY, UNIVERSIDADE DE COIMBRA, PORTUGAL
  • LICENCIATURA EM CIENCIAS PSICOLOGICAS, UNIVERSIDADE DE COIMBRA, PORTUGAL
Journal
  • Ngan, H. F. B., & Yang, F. X. (2019). Transit advertising in corporate branding: a multilevel study. International Journal of Contemporary Hospitality Management, 31(3), 1452-1468.
  • Ngan, H. F. B., & Tze-Ngai Vong, L. (2019). Hospitality employees’ unrealistic optimism in promotion perception: myth or reality? Journal of Human Resources in Hospitality & Tourism, 18(2), 172-193.
  • Ngan, H. F. B., & Litwin, A. (2019). Demographic and workplace factors contributing to attitudes toward women as managers in Macau’s hospitality industry. Journal of Human Resources in Hospitality & Tourism, 18(2), 1-26.
  • Litwin, A., Ngan, H. F. B., & Atembe, R. (2019). Attitudes towards female managers in Austrian and Macau tourism industry. Journal of Hospitality and Tourism Management, 39, 1-8.
  • Yu, C. E., & Ngan, H. F. B. (2019). The power of head tilts: gender and cultural differences of perceived human vs human-like robot smile in service. Tourism Review, 74(3), 428-442  

     
  • Ngan, H. F. B., & Yu, C. E. (2018). To smile or not to smile–an eye-tracking study on service recovery. Current Issues in Tourism, 1-6.
  • Ngan, H. F. B., Ren, L., & O'Bree, G. (2018). Lucky 8-ending–A case study on managerial price-ending beliefs in Macao. Journal of Hospitality and Tourism Management, 36, 22-30.
  • Vong, L. T. N., Ngan, H. F. B., & Lo, P. C. P. (2018). Does organizational climate moderate the relationship between job stress and intent to stay? Evidence from Macau SAR, China. Journal of Chinese Human Resource Management, 9(1), 2-20.
Conference
  • Ngan, H. F. B., Yu, C.E.  (2018, December). I am looking where you are looking: An eye-tracking study of gaze direction and it’s influence on consumer behavior. Paper to be presented at the International Conference on Tourism and Retail Management, Macau.
  • Tou, U. I., Ngan, H. F. B., Yu, C.E. (2018, December). Expertise and visual patterns: How experts and novice process financial data. Paper to be presented at the International Conference on Tourism and Retail Management, Macau.
  • Lo, P. C. P., Ngan, H. F. B.  (2018, December). Perceptions of women as managers: The case of retail, tourism and hospitality industry. Paper to be presented at the International Conference on Tourism and Retail Management, Macau.
  • Cheong, H.H., Ngan, H. F. B., Zhao, Y., Yu, C.E., Liang, J.P. (2018, December) Perceptions of intra-national exotic destinations in the Greater Bay Area. Paper to be presented at 3rd Annual IPBA and DBM-VI Conference
  • Ngan, H. F. B. (2017). The effectiveness of 8-ending prices. In M. Reid, L. Brennan, & L. Robinson (Ed.), Research with impact – reality or rhetoric? Proceedings of the ANZMAC 2017 Conference (pp. 97–103). Melbourne, Australia: ANZMAC/RMIT.
Book(Chapters)
  • Bavik, A., Ngan, H. F. B., & Ekiz, E. (2017). Technological advancement shaping consumer behavior, In: Dixit (Ed.) The Routledge handbook of consumer behavior in hospitality and tourism, Abingdon: Routledge, 10.4324/9781315659657 .
Articles
  • Litwin, A., & Ngan, H. F. B. (2019). Measuring Implicit Attitudes in Socially Sensitive Topics: Practicalities of Implicit Association Test. SAGE Publications Ltd.
Grant and Funding
  • 2015 - Contracted research requested by SCDT (Talents development) "Human Resource Demand Forecast of the Hospitality and F&B Industries in Macau”
  • 2014 - Contracted research requested by GAES (Gabinete de Apoio ao Ensino Superior) “Demand of Tertiary Graduates in the Hotel Industry in Macau, 2nd Phase Study” 澳門酒店業未來高等敎育人才需求第二階段研究”
  • 2013 - Contracted research requested by GAES (Gabinete de Apoio ao Ensino Superior) “Demand and Supply of Tertiary Graduates in the Hotel and MICE Industries in Macau in Five to Ten Years” “澳門酒店及會展行業未來人才需求研究”
Presentation
Professional Qualification/Training
  • Licentiate in Psychology, graduated in August 2007. University of Coimbra (Portugal)
Others
  • Undergraduate Thesis Supervision (selected)

    Yu, C.E. (2018). Perceptual Differences toward Humanlike Robots and Humans in Service: Individualist versus Collectivist Cultures. In R., Egger, and C., Maurer (Ed.), Proceedings of the ISCONTOUR International Student Conference in Tourism Research. Krems, Austria: Books on Demand. (Best ICT-related Paper Award – 2nd place) 

  • Chan, K. P. (2017). Service With a Smile:Enhancement on Customer Satisfaction. In R., Egger, and C., Maurer (Ed.), Proceedings of the ISCONTOUR International Student Conference in Tourism Research. Salzburg, Austria: Books on Demand. (Best ICT-related Paper Award – 2nd place) 

  • Yuan, P. (2016). The Influence of Temperature on Customer Satisfaction and Consumer Behaviour in a Macau Up-scale Restaurant. In R., Egger, and C., Maurer (Ed.), Proceedings of the ISCONTOUR International Student Conference in Tourism Research. Krems, Austria: Books on Demand. (The Best Paper Award - 1st place) 

  • Monteiro, R. C. (2016) Optimistic Bias in Promotion Perception. In R., Egger, and C., Maurer (Ed.), Proceedings of the ISCONTOUR International Student Conference in Tourism Research. Krems, Austria: Books on Demand. (Best ICT-related Paper Award - 3rd place)