Staff Data:
REN, LIANPING(EVE)
Title:ASSISTANT PROFESSOR
Academic special appointment:School of Hospitality Management / School of Tourism Management – Coordinator for Tourism Retail and Marketing Management Programme (also to oversee business management subjects)
Email:
Tel:8598 1251

Biography

Assistant Professor Dr. Eve Ren is the Academic Coordinator for Tourism Retail and Marketing Management program. She holds a doctorate in Hotel and Tourism Management, which she earned at the Hong Kong Polytechnic University. Dr. Ren has taught in institutions of higher education in Mainland China and the Hong Kong SAR, contributed to textbooks on tourism and hospitality, and has been publishing research papers in international academic journals. Earlier in her career, Dr. Ren worked full-time in tourism and hospitality. At IFT, she also oversees subjects in the field of business management.

Academic Qualification
  • DOCTOR OF HOTEL AND TOURISM MANAGEMENT, THE HONG KONG POLYTECHNIC UNIVERSITY, HONG KONG, CHINA
  • MASTER OF ARTS IN ENGLISH LANGUAGE TEACHING, THE UNIVERSITY OF WARWICK, UNITED KINGDOM
  • 文學學士 , 英語, 上海外國語大學, 中國
Journal
  • Peng, K., Lin, P., Ren, L., and Wei, C. (2019). Hospitality Co-Creation with Mobility-Impaired People. International Journal of Hospitality Management. Vol. 77, pp. 492-503.
  • Ren, L. and Qiu, H. (2019) Developing a measurement scale for cultural values and norms of Chinese mass travelers. Journal of Hospitality and Tourism Management. Vol. 38, pp. 168 - 175
  • Ma, C., Ren, L., Chen, P. and Hu, X. (2019) Institute Hotel Coordinating Barriers to Early Career Management - Hoteliers’ Accounts. Journal of China Tourism Studies, DOI: 10.1080/19388160.2019.1581677
  • Ren, L., Qiu, H., Ma, C., and Lin, P. (2018). Investigating Accommodation Experience in Budget Hotels. International Journal of Contemporary Hospitality Management, Vol. 30, Issue: 7, pp.2662-2679
  • Ngan, H.F.B., Ren, L., and O’Bree, G. (2018). Lucky 8-ending – A case study on managerial price-ending beliefs in Macao. Journal of Hospitality and Tourism Management, 36: 22 – 30.
  • Ren, L., Chen, P., Zhao, J., and Wang, P. (2017). The Reverse Model of Repositioning: A case study of the Howard Johnson hotel chain in China. Journal of Global Scholars of Marketing Science, 27:4, 227-242
  • Lin, P., Kim, Y., Qiu, H., and Ren, L. (2017). Experiential Learning in Hospitality Education through a Service Learning Project. Journal of Hospitality & Tourism Education 29:2, 71 - 81
  • Lin, P., Ren, L., and Chen, C. (2017). Customers’ Perception of the Authenticity of a Cantonese Restaurant. Journal of China Tourism Research, 13:2, 211-230
  • Ren, L., Qiu, H., Wang, P., and Lin, P. (2016). Exploring customer experience with budget hotels: Dimensionality and Satisfaction. International Journal of Hospitality Management, Iss. 52. Pp. 13-23. (SSCI)
  • Lin, P., Peng, K., and Ren, L. (2016).  Ice Bucket Challenge, Butterfly Effect, and Hotels’ Strategic Configurations – The Case of the Hotel Industry in China, Journal of China Tourism Research. 12(2), 252-270.
  •  Lin, P., Peng, K., and Ren, L. (2015). Xinpu Persimmon Dye:  Evolution from a Local to a Global Industry.  Journal of China Tourism Research, 11: 2, 214 – 228.
  • Ren, L. (corresponding author), Zhang, H., and Ye, H. (2015) – Understanding customer experience with budget hotels in China: Evidence from online comments on Home Inns.  Journal of Quality Assurance in Hospitality and Tourism, Vol. 16, No. 1, pp. 45 – 62.
  • Ren, L., Shih, L., and McKercher, B. (2014). Revitalization of industrial buildings into hotel: Anatomy of a policy failure. International Journal of Hospitality Management, Iss. 42, pp. 32-38. (SSCI)
  • Zhang, H., Ren, L. (corresponding author), Shen, H., and Xiao, Q. (2013). What contributes to the success of Home Inns in China? International Journal of Hospitality Management, Iss. 33. pp 425 - 434. (SSCI)
Conference
  • Ren, L., & Wang, P. (2017). Making Chinese Cuisine Artistic: Fad or Trend?. Critical Tourism Studies Proceedings, 2017(1), 144.
  • Tse, E. C., Ren, L., and Qiu, H. (2016). Analaysis of Employees’ Perception of Service Quality – A critical incident approach. Paper presented at the 2nd Global Tourism & Hospitality Conference and 15th Asia Pacific Forum for Graduate Students Research in Tourism, Hong Kong, May 2016
  • Ren, L., Zhang, H., Wang, P. (2014). Customer experience with budget hotels – Dimensionality and Satisfaction. Paper presented at ICHRIE, San Diego, US., in July 2014
  • Ren, L. Zhang, H., and Hueuh, C. (2014). BUDGET HOTELS: What does the Chinese new middle class care about? Paper presented at “Hospitality Graduate Conference” in Houston, US, in January 2014
  • Ren, L., Zhang, H., Shen, Y., and He, Y. (2013). What makes them come back? -Understanding Chinese Customers’ Repeat Behaviour with Budget Hotels. Paper presented at World Conference on Hospitality, Tourism and Event Research & International Convention and Expo Summit, in Bangkok, Thailand, May 2013.
  • Ren, L., Zhang, H., Bai, B., Hueuh, C. (2013). Cultural and sub-cultural impact on guest experience with budget hotels and their switching behaviour. Paper presented at “Hospitality Graduate Conference ” in Seattle, US, in January  2013
  • Ren, L., Zhang, H. and Ye, H. (2012). Understanding customer satisfaction with budget hotels through online comments on Home Inns. Paper presented at “APTA- Asia Pacific Tourism Association”, in Taipei, in June 2012.
  • Ren, L., ZHANG, H. and Shen, H. (2011). What contributes to the success of Home Inns? Paper presented at “APTA- Asia Pacific Tourism Association” in Seoul, Korea, June 2011.
Book(Chapters)
  • Ren, L. (2018). Budget Hotels in China – recent development, changes, and trend. In Zhao (Ed), Changes of Hospitality and Tourism Industry in China. New Jersey: Apple Academic Press, Inc.
Book
  • Qiu, H. and Ren, L. (2019). Hospitality and Tourism in China. Hangzhou: Zhejiang University Press
  • Zhang, H. and Ren, L. (2013). Passport to the world: an introduction to the travel and tourism industry. Hangzhou: Zhejiang University Press. ISBN: 9787308124324.
Award and Recognition
  •  2018 Best Paper Award (Developing a measurement scale for cultural values and norms of Chinese mass travellers, authored by Lianping Ren and Hanqin Qiu), awarded by Journal of Hospitality and Tourism Management, awarded in January 2019, CAUTHE Conference, Australia.
  • 2017 JGSMS Best Paper Award (The reverse model of repositioning: A case study of the Howard Johnson hotel chain in China, authored by Lianping Ren, Poju Chen, Jinlin Zhao, and Peilai Wang), awarded by Journal of Global Scholars of Marketing Science, Nov. 2017