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Course Code : |
MS03 |
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Medium of Instruction : |
Cantonese |
| Duration : |
48 hours |
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Commencement: |
April |
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Target participant: |
Those who have
some basic knowledge of this job
field and intend to take the MORS
assessment; or who want to pursue
their career in this area |
| Course Fee: |
No course fee is required |
| Exam Fee: |
MOP150 (Macao Resident)
MOP195 (Non-Macao Resident) |
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Certification : |
A MORS certificate
will be issued to the students who have
achieved 75% or above in the
examination. |
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Application Procedure and Forms |
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Objective:
Upon completion of the course, students
should have a better understanding of the
industry and gained the technical skills for
the MORS assessment.
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Course Outline:
- Introduction
- Preparing for Work
- Using the Telephone
- Handling Reservations
- Check-in
- Dealing with Guest Enquiries
- Handling Mail & Messages
- Safe Deposit Procedure
- Shift Duties
- Check-out
- Shift Handover
- Handling Complaints
- The Night Audit
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Note:
Click
here to see more International
Qualifications Courses.
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