Objective: :

Base on the foundation of the previous levels, participants are requested to use fluent Mandarin in the daily conversation, to communicate with guests in proper manner with accurate wordings. They should be familiar with the terminology used in hotels. Advanced level training in listening and comprehensive skills are emphasized.

Course Outline:

• Introduction to Hospitality and Tourism Industry in Macao
• Revision on the Responsibilities of Front Desk
• Organizational Chart of Housekeeping
• Introduction of F & B Department
• Proper Manner in Social Gathering
• Cantonese and Mandarin Comparison
• Professional Conversation