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| Course Code : |
S341 |
| Medium of
Instruction: |
Chinese (supplemented by English) |
| Duration: |
45.5 hours; 2 days/week |
| Commencement: |
September |
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Objective: :
This course focuses both on theory and practice. Upon completion, participants should be able to handle the daily operation at the front office.
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Course Outline:
- Hotel and Front Office Organizational Chart
- Preparing for Work
- Handling Telephone Calls
- Room Reservation
- Check In
- Handling Inquiry
- Handling Mails and Messages
- Handling Safety Box
- On Shift
- Check Out
- Shifting
- Handling Complaints
- Night Shift Auditing
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Remark :Participants can attend the technical skill assessment in Front Desk Agent of the Macao Occupational skills Recognition System (MORS).
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