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  Course Category : Heritage and Tourism
    Course Title : Supervision in Travel Agency
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Course Code : MV04
Medium of Instruction : Cantonese
Duration : 30 hours; 2 days/week
Commencement : March and September
Course Fee :
 
MOP900 (Macao Resident)
MOP1,170 (Non-Macao Resident)
Application Fee : MOP50 (Not refundable)
Certification :


 
Upon successful completion of the course, holders of MORS technical skills certificates plus a minimum of two years' working experience at the supervisory level or above in Travel Agency will be entitled to receive a MORS certificate: Certified Supervisor in Travel Agency, in addition to the certificate issued by IFT.



Objective :

The objective of this course is to prepare very experienced entry-level professionals as well as supervisors to become effective supervisors in the tourism industry.  By the end of the course, students will understand the roles and responsibilities of a supervisor, the skills required in a supervisory work field, techniques required to be a supervisor, the skills required to build up a successful team and to train and coach fellow team members to work more effectively.



Course Outline:

  • Defining Supervisory Levels
  • Effective Leadership for Supervisors
  • Framework to become a Supervisor
  • Role of Managers in a Travel Agency
  • Principles of Management
  • Organizational Culture
  • Law and Legislation
  • Introduction to Tourism in Macao
  • Understanding Customers and Pricing Strategy
  • Different Types of Travel Agencies
  • Quality of Industry Personnel

 




Last modified on: 2008-09-02
 
Address: Colina de Mong-Há, Macao, China E-mail: iftpr@ift.edu.mo Tel: (853) 2856 1252 Fax: (853) 2851 9058
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