Objective:

The objective of this course is to prepare students for MORS Room Attendant technical skills assessment.

Course Outline:

• Preparing for Work
• Setting-up the Trolley
• Servicing a Check-out Room
• Servicing a Bathroom
• Servicing an Occupied Room
• Servicing a Vacant Room
• Providing Turn-down Service
• Handling Guest’s Laundry and Dry Cleaning
• Handling Non-routine Cleaning
• Removing Stains
• Dealing with Pests
• Servicing Public Areas
• Handling the Telephone
• Handling Guest Contact
• Closing Down