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Pre-Service Vocational Training Programme
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Course Category :
Hospitality and Catering
Course Title :
Western Restaurant Service Skills
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Course Code :
S108
Medium of Instruction :
Cantonese
Duration :
12 hours
Target participants:
Current Form 4 to 6 students
Class Schedule:
1) 7-28 Jul; Wed ; 1430-1730
2) 23 Oct-27 Nov; Sat; 1430-1630
Application Period:
1)
Jun
2) 15 Sep-15 Oct
Venue:
1) Taipa Campus, C311
2) Taipa Campus, C311
Course outline:
Requirements for Professionalism
Customer Service and Service Excellence
Mise-en-place
Glassware/Cutlery
Chinaware/Table Cloths/Napkins
Table Setting
Telephone techniques for reservations
Service Sequence
Food Service Styles
Basic Food & Beverage Knowledge
Protocol and Etiquette
Room Service/ Buffets/ Handling Meetings
Hygiene and Safety at Work
Note:
List of Table Utensils
Last modified on: 2010-08-23
Address:
Colina de Mong-Há, Macao, China
E-mail:
iftpr@ift.edu.mo
Tel:
(853) 2856 1252
Fax:
(853) 2851 9058
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