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　 Course Category : Hospitality and Catering
　 　 Course Title : Western Restaurant Service Skills
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Course Code : S108
Medium of Instruction : Cantonese
Duration : 12 hours
Target participants: Current Form 4 to 6 students
Class Schedule:
 1) 7-28 Jul; Wed ; 1430-1730
2) 23 Oct-27 Nov; Sat; 1430-1630
Application Period:
 1) Jun
2) 15 Sep-15 Oct
Venue:
 1) Taipa Campus, C311
2) Taipa Campus, C311



Course outline:

  • Requirements for Professionalism
  • Customer Service and Service Excellence
  • Mise-en-place
  • Glassware/Cutlery
  • Chinaware/Table Cloths/Napkins
  • Table Setting
  • Telephone techniques for reservations
  • Service Sequence
  • Food Service Styles
  • Basic Food & Beverage Knowledge
  • Protocol and Etiquette
  • Room Service/ Buffets/ Handling Meetings
  • Hygiene and Safety at Work

Note: List of Table Utensils

 

　




Last modified on: 2010-08-23
 
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