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　 　 Course Category : Catering
Course Title : Pre-service Vocational Training -  Western Restaurant Service Skills
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Course Code: S108
Medium of Instruction: English/Cantonese
Duration : 12 hours (1 hr/2 hrs/3 hrs per class)
Commencement :  Anytime upon request

　


Objective:

  • To develop a positive attitude towards the hospitality and catering industry
  • To acquire practical skills for effective customer service
  • To develop a good habit on proper table manner


Course Outline:

  • Requirements for Professionalism
  • Customer Service and Service Excellence
  • Mise-en-place
  • Glassware/Cutlery
  • Chinaware/Table Cloths/Napkins
  • Table Setting
  • Telephone techniques for reservations
  • Service Sequence
  • Food Service Styles
  • Basic Food & Beverage Knowledge
  • Protocol and Etiquette
  • Room Service/ Buffets/ Handling Meetings
  • Hygiene and Safety at Work

Remark: Please refer to the list of table utensils for further set-up.

　

　




Last modified on: 2008-09-02
 
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