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		Course Category : Language

Course Title : English for Retail Sales

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Course Code :	RSE1
Medium of Instruction :	English
Duration :	28 hours; 2 days/week
Commencement :	May and January
Pre-requisites :	Priority given to those who have completed secondary school and passed the interview
Course Fee:	MOP560 (Macao Resident) MOP730 (Non-Macao Resident)
Application Fee:	MOP50 (Not refundable )
Venue:	IFT

Objective:

Upon completion of the course, students are expected to have developed effective and courteous English communication skills and also the confidence and fluency in the English Language used in retail outlets.
　

Course Outline:

Common Greetings and Courteous Expressions
Determining the Customer's Wants and Needs
Introducing a Product
Money Matters / Methods of Payment
Answering a Customer's Query
Selling a Product
Handling Returned Goods or Request for Refund
Discounts / Promotions / Sales

Last modified on: 2008-11-11

Address: Colina de Mong-Há, Macao, China

E-mail: iftpr@ift.edu.mo

Tel: (853) 2856 1252

Fax: (853) 2851 9058