Objective:

The objective of this course is to prepare very experienced entry-level professionals as well as supervisors to become an effective  supervisor. By the end of the course, students will understand the roles and responsibilities of a supervisor, the skills required in a supervisory work field, techniques required to be a supervisor and the skills required to build up a successful team and to train and coach fellow team members to work more effectively.

Course Outline:

(Lecture)

• The Process of Supervising and Managing
• Recruiting and Selecting Applicants
• Employee Training
• Productivity Control and Manpower Forecasting
• Evaluating Employee Performance and providing Guidance
• Implementation of Discipline
• Team Building
• Leadership
• Conflict Settlement
• Time Management
• Facing Changes
• Career Development

(Train-The-Trainer)

• Understanding and Applying Macao Occupational skills Recognition System
• Knowing the Benefits of Training
• Understanding and Analyzing the Functions of Different Departments
• Handling Factors that Affect Job Performance
• Using Systems that Control the Training Outcome
• Knowing Factors that Enhance Training
• Methods in Teaching Skills
• Methods in Teaching Knowledge
• Key Points in Presentation Skills
• Becoming a Professional Trainer