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  Course Category : Courses for Macao Occupational skills Recognition System (MORS) Assessment
    Course Title : Front Desk Agent
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Course Code : MS03
Medium of Instruction : Cantonese
Duration :  48 hours
Target participant: Those who have some basic knowledge of this job field and intend to take the MORS assessment; or who want to pursue their career in this area
Course Fee: No course fee is required
Exam Fee: MOP150 (Macao Resident)
MOP195 (Non-Macao Resident)
Certification : A MORS certificate will be issued to the students who have achieved 75% or above in the examination.
Class Schedule: 13 Apr-9 Jun; Tue & Wed; 1900-2200
Application Period: From now until 6 Apr
Venue: Macau Campus, Inspiration Building Rm. I309
Application Procedure and Forms



Objective:

Upon completion of the course, students should have a better understanding of the industry and gained the technical skills for the MORS assessment.



Course Outline:

  • Introduction
  • Preparing for Work
  • Using the Telephone
  • Handling Reservations
  • Check-in
  • Dealing with Guest Enquiries
  • Handling Mail & Messages
  • Safe Deposit Procedure
  • Shift Duties
  • Check-out
  • Shift Handover
  • Handling Complaints
  • The Night Audit



 




Last modified on: 2010-01-27
 
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