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  Course Category : Courses for Macao Occupational skills Recognition System (MORS) Assessment
    Course Title : Room Attendant
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Course Code : MS02
Medium of Instruction : Cantonese
Duration :  48 hours
Target participant: Those who have some basic knowledge of this job field and intend to take the MORS assessment; or who want to pursue their career in this area
Course Fee: No course fee is required
Exam Fee: MOP150 (Macao Resident)
MOP195 (Non-Macao Resident)
Certification : A MORS certificate will be issued to the students who have achieved 75% or above in the examination.
Class Schedule: 4 May-24 Jun; Tue & Thu; 1900-2200
Application Period: From now until 27 Apr
Venue: Taipa Campus Rm. C308
Application Procedure and Forms

 


Objective:

Upon completion of the course, students should have a better understanding of the industry and gained the technical skills for the MORS assessment.



Course Outline:

  • Preparing for Work
  • Setting-up the Trolley
  • Servicing a Check-out Room
  • Servicing a Bathroom
  • Servicing an Occupied Room
  • Servicing a Vacant Room
  • Providing Turn-down Service
  • Handling Guest’s Laundry and Dry Cleaning
  • Handling Non-routine Cleaning
  • Removing Stains
  • Dealing with Pests
  • Servicing Public Areas
  • Handling the Telephone
  • Handling Guest Contact
  • Closing Down



 




Last modified on: 2010-01-27
 
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