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　 Course Category : Language and Culture
　 　 Course Title : Mandarin for Hotel Front Desk I & II
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Course Code : M010 & M011
Medium of Instruction : Mandarin
Duration : 24 hours
Target participants : Current Form 4 to 6 students
Class Schedule : 5 Oct-16 Nov; Tue & Wed; 1800-2000
Application From now until 27 Sep; click here to apply



Course outline:

  • Describing the hotel and its facilities
  • Making reservations
  • Handling check-in
  •  Handling customer enquiries
  • Handling mail & messages
  • Handling safe deposit
  • Check-out
  • Handling requests and complaints

　




Last modified on: 2010-08-31
 
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