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　 Course Category : Language and Culture
　 　 Course Title : Japanese for Retail Services I & II
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Course Code : J016 & J017
Medium of Instruction : Cantonese and Japanese
Duration : 24 hours
Target participants: Current Form 4 to 6 students
Class Schedule: 7 Jun-19 Jul; Mon & Wed; 1600-1800
Venue: Macau Campus, Inspiration Building Rm. I213


Course outline:

  • Retail sales terminologies
  • Determining the customer’s wants and needs
  • Introducing a product
  • Money matter: methods of payment
  • Answering a customer’s query
  • Selling a product
  • Handling returned goods or request for refund
  • Discounts / promotions / sales

 

　




Last modified on: 2010-08-23
 
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