This course covers the hotel Rooms Division that is responsible for the all lodging-related aspects of a commercial hotel. The guestroom is the defining characteristic of hotels in that a hotel with its accommodation portion removed no longer can be called a hotel. Revenue generated from guestroom occupancy is typically is the bulk of a hotel’s total revenue and therefore all activities directly related to the operation of the aptly named Rooms Division, are critical.
Whilst the course focuses on the core activities of the Rooms Division, i.e. Front Office and Housekeeping, the student will gain an appreciation for allied activities such as Security and Engineering operations and for the interrelationship between the Rooms Division and the other Divisions within a hotel.
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