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　 Course Category : Retail and Customer Care
　 　 Course Title :  Introduction to Retail Industry
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Course Code : G076
Medium of Instruction : Cantonese
Duration : 12 hours
Target participants: Current Form 4 to 6 students
Class Schedule: 1) 23 Feb-18 Mar; Tue & Thu; 1800-1930
2) Nov
Application Period: 1) Feb
2) Oct
Venue: 1) Macau Campus, Inspiration Building Rm.I303
2) Macau Campus, Inspiration Building Rm.I103



Course outline:

  • Customer service excellence
  • Preparing for the job
  • Understanding methods of payment
  • Understanding basic standard operating procedures
  • Receiving and communicating with customers
  • The sales process
  • A typical day in retail

 

　




Last modified on: 2010-08-23
 
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