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Course Code : |
G076 |
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Medium of Instruction : |
Cantonese |
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Duration : |
12 hours |
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Target participants: |
Current Form 4 to 6 students
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Class Schedule: |
1) 23
Feb-18 Mar;
Tue & Thu; 1800-1930
2) 3-26 Nov; Wed & Fri; 1800-1930 |
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Application Period: |
1)
Feb
2) 27 Sep-27 Oct |
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Venue: |
1) Macau Campus, Inspiration
Building Rm.I303
2) Macau Campus, Inspiration
Building Rm.I103 |
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Course outline:
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Customer service excellence
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Preparing for the job
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Understanding methods of payment
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Understanding basic standard operating
procedures
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Receiving and communicating with customers
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The sales process
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A typical day in retail
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