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Course Code : |
CTH1 |
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Medium of Instruction : |
English
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Duration : |
28 hours; 2 days/week
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Commencement : |
April
and January |
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Pre-requisites : |
Priority given to those who have completed secondary school and passed the interview |
Course Fee:
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MOP560
(Macao Resident)
MOP730 (Non-Macao Resident) |
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Application Fee: |
MOP50
(Not refundable) |
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Objective:
Upon completion of the course, students are
expected to have developed the tactfulness
in handling both verbal and written
complaints. They will also have learnt the
appropriate usage of the English language in
such circumstances.
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Course Outline:
- Different Complaint Situations
- Courtesy Phrases
- Replying to Complaint Letters
- Handling a Customer's Objection
- Handling Troublesome / Difficult Customers
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