Home > About IFT > Performance Pledge > The Report of Handling the Suggestions/Complaints/Objections
 
Performance Pledge
 

ntroduction | Registry | Multimedia Library | Educational Hotel (Pousada de Mong-Há) | Educational Restaurant | Public Relations |
Report of User Satisfaction Survey
|
Report of Handling Suggestions, Complaints & Objections | Report of Pledged Target Implementation | Certificate of Recognition of the IFT Performance Pledge Program

 

 
  Annual Report
2009


 

*** All articles are in Acrobat (PDF) format, if you don't have Acrobat Reader.

Please click to download.




Last modified on: 2010-02-24
 
Address: Colina de Mong-Há, Macao, China E-mail: iftpr@ift.edu.mo Tel: (853) 2856 1252 Fax: (853) 2851 9058
  Copyright © 2010 Institute for Tourism Studies. All rights reserved. Privacy Policy.
UNWTO Quality Assurance System for Tourism Programmes