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Introduction | Registry | Multimedia Library | Educational Hotel (Pousada de Mong-Há) | Educational Restaurant |
Report of User Satisfaction Survey | Report of Handling Suggestions/Complaints/Objections
  Scope of Responsibility:
The IFT Multimedia Library focuses on collecting reference materials related to tourism, hospitality, heritage, event studies and the curriculum of IFT, in order to support learning, teaching and research needs of the user community in a friendly manner.

Target Customers: IFT staff, students and any outside users who are authorized to use the library

Performance Pledge:
 
  Service Type
Handling Time (working days)
Expected Achievement
rate (2008)
Actual Achievement
rate (2007)
Circulation Services
Borrow books
Completed within 5 minutes
98%
 100%
Return books
Completed within 5 minutes
100%
 100%
Renew books
Completed within 5 minutes
100%
 100%
Request books
Completed within 5 minutes
98%
 100%

Special request to checkout newly arrived items
Reply within 2 working days
100%
 100%

Response to queries on library general information through e-mails or letters
Reply within 5 working days
99%
 100%

Confirmation of library meeting room reservation
Reply within 1 working day
100%
 100%
 
Opening Hours : Monday - Friday (except public holidays)
09:00 - 21:30
Saturday (except public holidays) 10:00 - 18:00
Enquiries : (853) 85983 071
 



Last modified on: 2008-10-27
 
Address: Colina de Mong-Há, Macao, China E-mail: iftpr@ift.edu.mo Tel: (853) 2856 1252 Fax: (853) 2851 9058
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