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Performance Pledge
 

Introduction | Registry | Multimedia Library | Educational Hotel (Pousada de Mong-Há) | Educational Restaurant | Public Relations |
Report of User Satisfaction Survey
| Report of Handling Suggestions, Complaints & Objections| Report of Pledged Target Implementation| Certificate of Recognition of the IFT Performance Pledge Program

 
  Vision
The vision of Institute for Tourism Studies (IFT) is to become globally recognised destination for tourism, heritage, hospitality and tourism event studies, a higher education institute not only for the benefits of Macao, but also for the Asia Pacific region.
 
  Mission
The Institute for Tourism Studies (IFT), established in 1995, is a public institution of higher education that falls under the governance of the Secretary for Social Affairs and Culture of the Macao SAR Government, offering tourism, heritage, hospitality and tourism event management degree programmes, as well as professional training. The mission of IFT is to become a higher education institution of choice for tourism and hospitality studies with European characteristics. Not only for the benefits of Macao, but also for the Asia Pacific region, IFT equips students with professional knowledge and technical competence in preparation for their future leadership responsibilities in the industry. In order to fulfil the above mission, the Institute has the following three characteristics:

1 Unique Identity - The Institute operates independently, specialising in providing higher education and vocational training in tourism and hospitality management.  
2

Integration -It blends the best of academic development and professional training.

 
3
Internationalization -It seeks mutually beneficial cooperation with similar institutions abroad, actively promoting academic and student exchange activities.
 
  Value

With the IFT belief, all staff members work together to the realization of the vision. IFT belief signifies the following:
Inspiration;
Forward-looking;and
Teamwork

  Background
In 1997, the Network of Asia-Pacific Education and Training Institutes in Tourism (APETIT), a body fully supported by the United Nations Economic and Social Commission for Asia and the Pacific (UNESCAP) selected IFT as the “training the trainer centre” offering training and advisory services for APETIT members in the Asia Pacific region. In the same year, IFT received from the Pacific Asia Travel Association (PATA) the Gold Award in “Education and Training”, which acknowledged the content and quality of IFT's programmes. In 2002, IFT was presented, again, with the same award for having set up the “Macao Occupational skills Recognition System” (MORS) for the local tourism and hospitality industry in collaboration with the European Union (EU).

In 1999, in cooperation with EU, the Macao-Europe Centre for Advanced Tourism Studies (ME-CATS) was established in the Institute, incorporating new European concepts of tourism and hospitality management into the tourism development of the Asia Pacific region. This centre aims at becoming a base for tourism education and training in the Asia Pacific region. It promotes exchange of knowledge and experience between institutes of higher education in Europe and in the region.

In 2000, IFT became the first World Tourism Organization UNWTO.TedQual certified institution in tourism education by UNWTO.Themis Foundation. This confirmed the international standard and quality achieved by IFT in education and training. In 2008, IFT successfully obtained renewal of the “UNWTO.TedQual Certification” till 2012.

In 2003, IFT was invited by the UNESCO and the International Centre for the Study of the Preservation and Restoration of Cultural Property (ICCROM) to be a founding member of the Asian Academy for Heritage Management (AAHM). This consortium networks institutes of higher learning throughout the Asia Pacific region that are engaged in the research and teaching of heritage conservation and cultural institution management. Sustainable tourism calls for a new breed of responsible, well-informed and well-read tourists. In response to this need, the UNESCO-ICCROM AAHM launched the Cultural Heritage Specialist Guide Training and Certification Programme in 2005. This rigorous, practical and internationally-recognised training and certification programme is being implemented through active partnership of members of the AAHM, training institutions from the UNESCAP APETIT and National Tourism Organizations (NTOs), with IFT serving as the focal point and UNESCO providing technical advisory.

In 2004, The Association for Tourism and Leisure Education (ATLAS) appointed the Institute as an Executive Member. It helps to develop the transnational educational initiatives in tourism and leisure of Macao, encourage exchanges between lecturers and students in academic researches, and enhance quality of the programmes provided by the Institute.

“The 2008 Award Ceremony of Medals and Titles of Honour of the Macao SAR Government, People’s Republic of China” was held on 16 January 2009. The Chief Executive of Macao SAR, Mr. Edmund Ho Hau Wah, accorded honours and awards to 40 individuals and organisations for their personal achievements, notable contributions to Macao SAR and their dedicated public and community service. The Institute for Tourism Studies was awarded the Medal of Merit for Tourism in recognition of its significant contributions in advancing local tourism development.

IFT will continue to strive ahead in its quest of learning and educational innovation, fostering professionals and making contributions to the tourism development of Macao and of the Asia Pacific region.

 
  Monitoring System for “Performance Pledge”
The IFT Working Group for Performance Pledge monitors the implementation of the service commitments and reviews its effectiveness, while the quality of IFT’s education and training is evaluated by the WTO, both on a regular basis.

For having greater transparency and collecting more valuable comments, IFT has published the Annual Report of the Handling of the Suggestions/Complaints/Objections and the Quarterly Report of the User Satisfaction Survey in our website (www.ift.edu.mo) for the awareness of the public.
 
  Suggestions and Comments
We welcome any valuable suggestions, comments or complaints on our courses or services provided.  Kindly forward them via one of the following channels:
    By Mail: By Tel or Fax: By E-mail: By On-Line Form
    President
    Institute for Tourism Studies
    Colina de Mong-Há
    Macao, China
Tel: (853) 85983 085
Fax: (853) 2852 1694
suggestion@ift.edu.mo  
 
For more updated IFT development and news, please browse our website at: www.ift.edu.mo
 
Notes
  • According to Item 3 of Article 21 of Decree Law no. 5/98/M, we will handle your case and give reply to you within 45 days, counting
         from the day of receiving your complaints or objections. If a longer period is needed, reasons will be given and an estimated reply
         date will be notified.
  • According to Article 21 of the above Decree Law, anonymous suggestions / complaints / objections can be ignored.
  •  



    Last modified on: 2010-06-08
     
    Address: Colina de Mong-Há, Macao, China E-mail: iftpr@ift.edu.mo Tel: (853) 2856 1252 Fax: (853) 2851 9058
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