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Introduction | Registry | Multimedia Library | Educational Hotel (Pousada de Mong-Há) | Educational Restaurant |
Report of User Satisfaction Survey | Report of Handling Suggestions/Complaints/Objections

 
  Scope of Responsibility:
The Educational Restaurant is a training unit for the students of the Institute For Tourism Studies and provides Food & Beverage Services.

Target Customer: General public

Performance Pledge:
 
  Service Type
Handling Time (working days)
Expected Achievement
rate (2008)
Actual Achievement
rate (2007)
Food & Beverage Services:
Reply reservation via e-mails (during office hours)
Reply on the same day
100%
 100%

Reply reservation via e-mails (after office hours)
Reply within the next working day
100%
 100%
Provide free parking space for customer
Immediate
98%
 100%
Complete settling payment
Completed within 10 minutes
98%

Remarks:New item for 2008
 
Opening Hours : Lunch
Monday to Friday (except public holidays) 12:30 - 15:00
Dinner
Monday to Friday (except public holidays) 19:00 - 22:30
   
Enquiries or Reservations : (853) 85983 076 / 85983 077 / 85983 168
 



Last modified on: 2008-10-27
 
Address: Colina de Mong-Há, Macao, China E-mail: iftpr@ift.edu.mo Tel: (853) 2856 1252 Fax: (853) 2851 9058
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