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UNWTO Quality Assurance System
for Tourism Programmes
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Educational Restaurant
Scope of Responsibility：
The Educational Restaurant is a training unit for the students of the Institute for Tourism Studies and provides food & beverage services.
The following items of Performance Pledge have been certified by the Committee of Public Services Assessment
| Service Type | Handling Time (working days) | Expected Achievement Rate | |
|---|---|---|---|
Target Customers：General public | |||
| Reply reservation via e-mails (during office hours) | Reply on the same day | 100% | |
| Reply reservation via e-mails (after office hours) | Reply within the next working day | 100% | |
| Provide free parking space for customer | Immediate | 100% | |
| Complete settling payment | Completed within 8 minutes | 100% | |
| Opening Hours ： | Monday - Friday (except public holidays) 12:30-15:00 & 19:00-22:30 | |
| Enquiries or Reservations ： | (853) 85983 076 / 85983 077 / 85983 168 | |