The following Performance Pledge items are certified by the Committee of Public Services Assessment

 
Seq Service Items SeqService IndicatorsExpected Achievement Rate
Technical and Academic Support Division
1Application for testimonial1Ready for collection after the 3rd working day from the day of application fee settlement93%
2Application for academic report2Ready for collection after the 3rd working day from the day of application fee settlement93%
3Application for locker3

Ready for use after the 2nd working day from the day of application fee settlement

100%
4Application for replacement of student card4Ready for collection after the 3rd working day from the day of application fee settlement100%
5Application for course description5Ready for collection after the 3rd working day from the day of application fee settlement100%
6Application for checking examination result6Reply within 2 working days after the day of application approval98%
7Application for deferral of study7Reply within 2 working days after the day of application approval98%
8Application for resuming of study8Reply within 2 working days after the day of application approval98%
9Course application9

At Registry Counter: Completed within 10 minutes upon receipt of all required documents (excluding queuing time)

95%
10Student counselling service

10

Reply on the same day(excluding queuing time)

95%
11Enquiries on academic qualifications11

Reply within 3 working days after the day on which all required information are received

95%
12Posting of accredited acceptance letter issued by the Tertiary Education Services Office12Posted 10 working days before registration day98%
13Verification of registration status of non-local students13Reply before the response deadline98%
Library
1Circulation Services – Borrow books14Completed within 4 minutes (excluding queuing time)98%
2Circulation Services – Return books15Completed within 4 minutes (excluding queuing time)100%
3Circulation Services – Renew books16Completed within 4 minutes (excluding queuing time)100%
4Circulation Services – Request books17Completed within 4 minutes (excluding queuing time)98%
5Special request to checkout newly arrived items18Reply within 2 working days100%
6Response to queries on library general information through e-mails or letters19Reply within 3 working days95%
7Confirmation of library meeting room reservation20Reply on the same day100%
8Confirmation of library tour application21Reply within 4 working days95%
Educational Hotel (Pousada de Mong-Há)
1Accommodation Services – Reservation enquiries 22Completed within 20 minutes99%
2Accommodation Services – Check-in23Completed within 10 minutes100%
3Accommodation Services – Concierge service24Completed within 8 minutes95%
4Accommodation Services – Booking of recreational facilities25Completed within 8 minutes95%
5Accommodation Services – Shuttle service26On time (based on the schedule)99%
6Accommodation Services – Check-out27Completed within 15 minutes99%
7Accommodation Services – Housekeeping service28Completed within1 hour100%
8Accommodation Services – Laundry service (Normal)29Return on the following day99%
9Accommodation Services – Laundry service(Express)30Return on the same day99%
10Event Services – Venue quotation (guestrooms and coffee breaks inclusive)31Completed within 5 working days100%
11Event Services – Provision of detailed final bill after the event32Completed within 10 working days100%
12IFT Student Hostel Services – Re-application33Reply via email within 10 working days after the application is closed95%
Educational Restaurant
1Food and Beverage Services – Reply reservation via e-mails (during office hours) 34Reply on the same day100%
2Food and Beverage Services – Reply reservation via e-mails(after office hours)35Reply within the next working day100%
3Food and Beverage Services – Complete settling payment36Completed within 8 minutes100%
4Food and Beverage Services – Menu Quotation37Provided within 3 working days100%
Public Relations
1"IFT Friends Club" Membership Application 38 Completed within 7 working days with full information97%
2IFT Campus Visit Application39Reply within the next 2 working days upon receipt of application97%
Tourism and Hotel School
 1Correct the written test for the technical director of travel agency40Confirm the result within 2 working days after the test95%